Minnesota AG is suing Comcast

Lori Swanson

Accused company of overcharging thousands of consumers.

Posted: Dec 21, 2018 3:25 PM

ST. PAUL, Minn. (AP) — Minnesota's attorney general sued Comcast/Xfinity on Friday, alleging that the company has overcharged thousands of consumers for cable TV packages, charged them for unordered equipment and services, and failed to deliver on promised Visa gift cards.

Attorney General Lori Swanson said it took her office more than two years to investigate the case because Comcast failed to cooperate. She also pointed out that Comcast started doing business as Xfinity several years ago, which Swanson contends was an attempt to get away from its low national customer approval ratings.

The lawsuit, filed in Hennepin County District Court in Minneapolis, alleges that the company engaged in consumer fraud and deceptive trade practices. It seeks a court order to stop the allegedly deceptive business practices and for unspecified amounts of restitution, civil penalties and legal fees.

Swanson said Comcast has faced similar allegations from attorneys general in Washington state and Massachusetts.

She said Comcast often promises customers fixed prices for a year or two for cable packages, then tacks on "an array of undisclosed fees" that can jack up the bill by 30 percent or more. Comcast then raises those fees, Swanson said, pointing out that a fee charged to most customers for regional sports has gone up 700 percent since 2015, from $1 a month to $8 this year. That's an additional $84 a year.

"It's hard to shop around for cable services if the company is playing hide-the-ball on fees," Swanson told reporters.

Other customers have been charged for equipment and services they didn't order or even declined, she said. And the company has failed to give thousands of customers promotional Visa gift cards worth as much as $300 that it promised in exchange for sign-ups.

Comcast disputed Swanson's allegations.

"We fully disclose all charges, fees and promotional requirements," spokeswoman Jill Hornbacher said in a statement. "The facts do not support the Minnesota Attorney General's allegations and we'd like nothing more than to work collaboratively with the Minnesota Attorney General's Office; however, they've raised complaints about matters that date back several years and have largely ignored our efforts to work together to address them."

A trial is underway in a similar lawsuit in Washington state , Swanson said, adding that Comcast recently agreed to settle a case in Massachusetts.

In the Massachusetts consumer protection case, which involved similar allegations, Comcast agreed last month to $950,000 in refunds or debt cancellations for more than 20,000 subscribers, and agreed to disclose hidden fees to customers.

Minnesota Coronavirus Cases

Data is updated nightly.

Cases: 450762

Reported Deaths: 6079
CountyCasesDeaths
Hennepin935111486
Ramsey40220742
Dakota33243348
Anoka31118366
Washington20282231
Stearns17957188
St. Louis13777244
Scott1203597
Wright11688106
Olmsted1062075
Sherburne823966
Carver698338
Clay654681
Rice613969
Kandiyohi555772
Blue Earth544833
Crow Wing486877
Otter Tail459367
Chisago455036
Benton421587
Winona391948
Douglas376666
Nobles372446
Mower369429
Goodhue351259
Polk330059
McLeod326546
Beltrami313248
Morrison312945
Lyon303338
Becker286939
Itasca285943
Isanti283241
Carlton282243
Steele275810
Pine267814
Freeborn249523
Todd232530
Nicollet226437
Brown215834
Mille Lacs214745
Le Sueur211716
Cass208424
Meeker200633
Waseca190716
Wabasha17293
Martin171326
Roseau166117
Hubbard149938
Redwood140627
Houston139014
Renville137840
Dodge13624
Chippewa131732
Cottonwood127818
Fillmore12535
Wadena120417
Rock110612
Sibley10897
Aitkin108533
Faribault107416
Watonwan10678
Pennington100315
Kanabec98018
Pipestone95523
Yellow Medicine93916
Murray8995
Jackson86310
Swift83818
Pope7425
Marshall70315
Stevens7038
Clearwater68614
Lac qui Parle65716
Lake65615
Wilkin6299
Koochiching59910
Lincoln4892
Big Stone4663
Unassigned43968
Grant4298
Norman4248
Mahnomen4137
Kittson37220
Red Lake3184
Traverse2553
Lake of the Woods1951
Cook1150

Iowa Coronavirus Cases

Data is updated nightly.

Cases: 308737

Reported Deaths: 4391
CountyCasesDeaths
Polk46313460
Linn17916278
Scott15694167
Black Hawk13964242
Woodbury13064179
Johnson1220051
Dubuque11504157
Pottawattamie9086114
Dallas901872
Story875536
Webster470677
Cerro Gordo469972
Sioux458757
Clinton455065
Warren452039
Marshall429262
Buena Vista395230
Muscatine393078
Des Moines389243
Plymouth352269
Wapello347598
Jasper328559
Lee321132
Marion307252
Jones272949
Henry265831
Carroll257434
Bremer248048
Crawford233124
Washington221333
Boone221017
Benton210950
Mahaska196337
Jackson193931
Tama189559
Dickinson188129
Kossuth177744
Delaware174736
Clay170721
Wright166024
Fayette164123
Buchanan161023
Hamilton161030
Winneshiek159120
Harrison157362
Hardin156130
Cedar154419
Clayton153049
Butler149824
Page145415
Floyd140536
Cherokee139527
Mills138016
Lyon137033
Poweshiek134124
Hancock130824
Allamakee130029
Iowa126722
Calhoun12309
Grundy121927
Jefferson121625
Madison12169
Winnebago120829
Mitchell116436
Louisa115530
Cass114743
Chickasaw113312
Appanoose111540
Emmet111232
Sac111215
Union110223
Humboldt105819
Shelby104027
Guthrie103624
Franklin103118
Unassigned10000
Palo Alto91411
Montgomery87224
Keokuk85826
Howard84819
Monroe81419
Clarke8017
Pocahontas77811
Ida75430
Davis69721
Greene6977
Adair69320
Lucas6619
Monona65017
Osceola64510
Worth6154
Taylor5969
Fremont5206
Van Buren49914
Decatur4944
Ringgold44611
Audubon4188
Wayne41721
Adams2983
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