SEVERE WX : Dense Fog Advisory View Alerts
STREAMING NOW: Watch Now
CLOSINGS: View Closings

Minnesota 911 outage blamed on human error

Hundreds of calls failed to go through on August 1.

Posted: Aug 15, 2018 2:20 PM
Updated: Aug 15, 2018 2:24 PM

ST. PAUL, Minn. – The Minnesota Department of Public Safety says human error was to blame for a 911 outage that hit the state on August 1.

CenturyLink, the state’s 911 service provider, says it was a mistake by an employee of West Safety Services while making a network configuration change that knocked out 911 service in Minnesota, North Carolina, and North Dakota for a little over an hour. CenturyLink says 693 911 calls in Minnesota failed to go through during that time.

CenturyLink says West Safety Services has agreed to stop work on its network through the end of August while it reviews the reason for the outage. The company says they are also looking into changing processes and procedures along with enhancing software and safety mechanisms to prevent future errors from occurring.

“We are committed to holding all service providers and their vendors accountable for any failures of the system,” said Minnesota’s Emergency Communication Networks Director Dana Wahlberg. “We will continue to work towards providing dependable, state-of-the-art 911 services for all Minnesotans in an emergency.”

Article Comments

Mason City
Overcast
26° wxIcon
Hi: 27° Lo: 18°
Feels Like: 19°
Albert Lea
Overcast
25° wxIcon
Hi: 26° Lo: 17°
Feels Like: 16°
Austin
Overcast
27° wxIcon
Hi: 29° Lo: 20°
Feels Like: 27°
Charles City
Overcast
27° wxIcon
Hi: 28° Lo: 20°
Feels Like: 27°
Rochester
Overcast
22° wxIcon
Hi: 27° Lo: 18°
Feels Like: 11°
A calm but cloudy forecast
KIMT Radar
KIMT Eye in the sky

Latest Video

Image

Sean Weather 1/26

Image

Celebrating the Chinese New Year with a tea party

Image

Ranked Choice Voting

Image

Hitting the slopes with the Rochester Nordic Ski team

Image

High school students take part in fire training

Image

Sean Weather 1/25

Image

Ustby breaks school's scoring record as Lourdes defeats Caledonia

Image

Century boy's hockey falls at home to Hastings

Image

Kids enjoy sledding at Pine Island's Winter Fest

Image

Iowa State girl's wrestling tournament results

Community Events