Mayo Clinic responds to CNN story on patient 'escape'

'This story lacks further clarification and context that CNN knew but chose not to use.'

Posted: Aug 13, 2018 4:43 PM
Updated: Aug 13, 2018 5:05 PM

ROCHESTER, Minn. - Mayo Clinic issued the following statement in response to a CNN story on parents removing their child from Mayo's care:

“Patient safety is always our highest priority, and it is at the forefront of the care we deliver to each patient. We are unwavering in our dedication to do what is best for every patient, every time. This patient’s case was no exception. This case was escalated to the highest level of leadership, and the care team worked with this family on a daily basis to listen to them and resolve their concerns. The same care, focus on her well-being and level of professionalism that this patient experienced during her life-saving surgery were also part of her post-surgery experience. This was a very complex situation with very challenging dynamics."

"Following a thorough and careful review of the care in question, we have determined that the version of events provided by certain patient family members to CNN are not supported by the facts nor do they track with the direct observations of numerous other providers on the patient’s care team. Our internal review determined that the care team’s actions were true to Mayo Clinic’s primary value that the patient’s needs come first. We acted in a manner that honored that value for this patient and that also took into account the safety and well-being of the team caring for the patient."

"This story lacks further clarification and context that CNN knew but chose not to use."

"While we will not discuss specific patients or their families, many who seek Mayo Clinic’s care can also be dealing with significant emotional and family dynamic complications which can be challenging in an already complex medical situation. We provided life-saving care for this patient and made decisions based on what we felt is best for the future of this patient.”

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