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Local businesses impacted by Internet outages

Many in Charles City area struggling with lengthy Internet outage that began Sunday.

Posted: Nov. 28, 2017 6:31 PM
Updated: Nov. 29, 2017 6:34 AM

CHARLES CITY, Iowa-A spokesperson for Unggoy Broadband of Charles City says they have been working to restore their customers with Internet and phone services since early Sunday, but say they aren’t sure of a cause.

Keith Westegard, of rural Floyd County, is one of the customers without services. Westergard sells seed for Pioneer, but says all of that is done online and this time of year having the Internet is a necessity.

“The first early deadline for seed is the biggest of the year from an ordering standpoint,” he said.

He says he has contacted Unggoy Broadband but still has no idea when the company will have their service back up and running meaning he will be waiting to get his seed order in until the service is returned.

“These last three days have really impacted me,” he said.

Comet Bowl in Charles City uses Unggoy as a Wi-Fi provider for their customers. It also allows them to accept debit card, credit card and even plays the jukebox. The good news is they do have back-up internet, but its phone service is still being impacted.

“We use the phones to book lanes, order food, check to see what the specials are for the day, things like that,” says Mark Barry, owner of Comet Bowl. “We put out on Facebook to call our employees if you have their number and I put my number on there for people to call, but it really hasn’t helped much.”

Barry says he really hasn’t had much of a problem with the provider before, but says he is already looking into changing services.

“You have to be ready for that,” he says. “If they come to the door and tell you it’s not happening, you have to be prepared for that.”

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