Faulty equipment blamed for Monday's 911 outage in southern Minnesota

911 dispatchers could not hear callers for over seven hours.

Posted: Jan 12, 2021 3:05 PM

ST. PAUL, Minn. – An equipment failure is being blamed for a seven hour 911 outage in eight southern Minnesota counties Monday.

The Department of Public Safety says between 12:56 and 8:08 pm, callers in Dodge, Freeborn, Mower, Olmsted, Rice, Steele, Wabasha and Winona counties could speak to and hear 911 dispatchers but the dispatchers could not hear them.

Lumen Technologies, formerly CenturyLink, is Minnesota’s 911 service provider and says a bad card that supports large national fiber in Green Bay, Wisconsin, was to blame for the issue and not a fiber line cut as they previously indicated. Engineers rebooted the equipment, which resolved the issue and fully restored service.

During the outage, 911 dispatch centers used caller information from their display screens to contact each caller using their administrative lines. They also encouraged people who needed help to use their 10-digit, 24-hour, non-emergency numbers until service was restored. Text-to-911 service was also operational at that time.

“911 is still a number Minnesotans can trust and should always be the first thing you try, but there are alternatives you can use in an emergency during a disruption,” says DPS-ECN Director Dana Wahlberg. “We encourage people to save the non-emergency numbers for PSAPs located in the counties where they live, work and frequently visit.”

Minnesota Coronavirus Cases

Data is updated nightly.

Cases: 562420

Reported Deaths: 7132
CountyCasesDeaths
Hennepin1170781693
Ramsey48500859
Dakota43135425
Anoka39159420
Washington25272274
Stearns21264219
St. Louis16969298
Scott16258118
Wright15030130
Olmsted1284497
Sherburne1079480
Carver996945
Clay790090
Rice7716102
Blue Earth706440
Kandiyohi633681
Crow Wing626586
Chisago557350
Otter Tail549173
Benton539897
Mower453232
Goodhue449972
Douglas446971
Winona440549
Nobles401948
Morrison398359
McLeod398155
Isanti385559
Itasca381553
Beltrami376057
Polk369067
Steele367514
Becker360548
Lyon350048
Carlton332052
Freeborn330329
Pine315121
Nicollet311243
Brown296439
Mille Lacs286850
Le Sueur274922
Todd270930
Cass253826
Meeker240537
Waseca232121
Martin215930
Wabasha20003
Roseau198619
Hubbard175041
Dodge17333
Renville173243
Redwood167035
Houston163015
Cottonwood158721
Fillmore15239
Pennington151919
Chippewa147737
Wadena146321
Faribault145819
Sibley137210
Kanabec135522
Aitkin129536
Watonwan12639
Rock123919
Jackson118910
Yellow Medicine111319
Pipestone110826
Pope10426
Murray10349
Swift100518
Marshall86417
Stevens83810
Lake79219
Clearwater79014
Koochiching78013
Wilkin77712
Lac qui Parle74222
Big Stone5774
Lincoln5613
Grant5558
Norman5239
Mahnomen5178
Unassigned48478
Kittson46822
Red Lake3887
Traverse3625
Lake of the Woods3083
Cook1490

Iowa Coronavirus Cases

Data is updated nightly.

Cases: 359925

Reported Deaths: 5844
CountyCasesDeaths
Polk56360608
Linn20418330
Scott19292236
Black Hawk15620306
Woodbury14975221
Johnson1418681
Dubuque13210204
Dallas1096096
Pottawattamie10836164
Story1036847
Warren561286
Clinton541991
Cerro Gordo525687
Webster508792
Sioux508373
Marshall477675
Muscatine464297
Des Moines444165
Wapello4255121
Buena Vista422640
Jasper408670
Plymouth398979
Lee369555
Marion355975
Jones293955
Henry287437
Carroll280652
Bremer280060
Crawford262940
Boone260033
Benton251555
Washington249650
Dickinson244343
Mahaska226050
Jackson219342
Kossuth213864
Clay212825
Tama207171
Delaware204639
Winneshiek195033
Page190721
Buchanan189131
Cedar185223
Fayette183741
Hardin182142
Wright180735
Hamilton178549
Harrison177273
Clayton167455
Butler162734
Mills159320
Cherokee157638
Floyd156542
Lyon155541
Madison155319
Poweshiek153333
Allamakee149451
Iowa146424
Hancock144234
Winnebago137131
Grundy135532
Cass135454
Calhoun133512
Jefferson131435
Emmet130340
Shelby129437
Sac128619
Louisa127449
Appanoose126647
Mitchell125441
Union123332
Chickasaw122815
Guthrie118629
Humboldt118426
Franklin113421
Palo Alto111523
Howard103022
Montgomery101537
Unassigned9990
Clarke98524
Keokuk95131
Monroe94528
Ida90033
Adair84932
Pocahontas84321
Monona81930
Davis80024
Osceola77316
Greene76910
Lucas75923
Worth7138
Taylor65412
Fremont6169
Decatur5929
Van Buren55618
Ringgold53624
Wayne52123
Audubon4969
Adams3314
Rochester/St. Mary'S
Cloudy
46° wxIcon
Hi: 53° Lo: 41°
Feels Like: 42°
Mason City
Cloudy
46° wxIcon
Hi: 56° Lo: 39°
Feels Like: 40°
Albert Lea
Cloudy
46° wxIcon
Hi: 55° Lo: 41°
Feels Like: 42°
Austin
Cloudy
48° wxIcon
Hi: 55° Lo: 41°
Feels Like: 46°
Charles City
Cloudy
46° wxIcon
Hi: 56° Lo: 40°
Feels Like: 41°
Rain showers return for Friday
KIMT Radar
KIMT Eye in the sky

Latest Video

Image

Aaron's Evening Forecast (4/22/21)

Image

Aaron's Evening Forecast (4/21/21)

Image

Aaron's Evening Forecast (4/20/21)

Image

Bulls defeat Grizzlies in Fraser Cup Final

Image

Bruins continue fight for playoff bid

Image

Aaron's Evening Forecast (4/19/21)

Image

Sean's Weather 4/19

Image

Mayo Clinic Doctor creates art for patients

Image

Electric car show

Image

Walk a Block

Community Events