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Navy Federal deposit issue triggers pre-Christmas anxiety for members

When State Department employee Fabian Olaya logged onto his Navy Federal Credit Union account on Thursday mo...

Posted: Dec 21, 2018 8:50 AM
Updated: Dec 21, 2018 8:50 AM

When State Department employee Fabian Olaya logged onto his Navy Federal Credit Union account on Thursday morning he was shocked to find his entire account had been emptied.

"It was all gone," he told CNN in an interview. "Literally, your whole life savings, and it just vanishes. You're going to freak out."

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Olaya wasn't alone.

Other members of the credit union reported their frustration via social media after the credit union posted on Facebook that deposits were being delayed, just five days before Christmas.

"IT'S NOT A DELAY!," Jessica Jenkins posted in a comment on Facebook. "Payday is Wednesday. The check was deposited on Wednesday. Then Wednesday night it disappeared and made the account hundreds of dollars overdrawn! Today is pretty much the last day to order online and have things get here before Christmas! So if this doesn't get fixed soon you have probably ruined Christmas for a lot of families!!! This is absolutely ridiculous!!!"

The credit union said service was restored by Thursday afternoon, but not before members experienced anxiety and long delays reaching customer service.

Olaya said he had tried contacting the credit union immediately and was given a wait time of 45 minutes but then the call abruptly got disconnected.

"You have no choice but to wait, and then five minutes later the line clicks," Olaya said, who has been a member for more than 20 years.

It's unclear how many of the 8.1 million members were affected by the episode.

"Some of our members began experiencing a delay in posting deposits," a spokesman for the Vienna, Va.-based credit union said in a statement. "At this time, all deposits are back to normal. Members with account specific questions can visit a branch, call our contact center or use online and mobile banking."

Minnesota Coronavirus Cases

Data is updated nightly.

Cases: 455783

Reported Deaths: 6166
CountyCasesDeaths
Hennepin945441502
Ramsey40698749
Dakota33623354
Anoka31398368
Washington20579237
Stearns18111190
St. Louis14006251
Scott1221199
Wright11811107
Olmsted1083075
Sherburne831270
Carver705639
Clay660684
Rice624774
Kandiyohi558772
Blue Earth549533
Crow Wing490678
Otter Tail464968
Chisago460438
Benton423788
Winona394948
Douglas379766
Nobles374847
Mower374429
Goodhue358163
Polk330760
McLeod328647
Beltrami316148
Morrison314645
Lyon306139
Becker289439
Itasca287843
Isanti286143
Carlton284443
Steele279510
Pine270515
Freeborn254723
Todd233730
Nicollet230538
Brown218634
Mille Lacs215745
Le Sueur214416
Cass210824
Meeker201533
Waseca193316
Wabasha17483
Martin172026
Roseau166517
Hubbard151138
Redwood141327
Houston140314
Dodge13974
Renville138540
Chippewa133232
Cottonwood129118
Fillmore12778
Wadena120818
Rock112012
Aitkin111533
Faribault110116
Sibley11017
Watonwan10698
Pennington101016
Kanabec99818
Pipestone97223
Yellow Medicine95016
Murray9137
Jackson87310
Swift84718
Pope7485
Stevens7078
Marshall70415
Clearwater68814
Lake66415
Lac qui Parle66116
Wilkin63510
Koochiching60810
Lincoln4912
Big Stone4703
Unassigned43968
Grant4388
Norman4268
Mahnomen4167
Kittson37420
Red Lake3204
Traverse2623
Lake of the Woods1981
Cook1160

Iowa Coronavirus Cases

Data is updated nightly.

Cases: 312194

Reported Deaths: 4433
CountyCasesDeaths
Polk46975465
Linn18114279
Scott15900172
Black Hawk14123243
Woodbury13145181
Johnson1231752
Dubuque11651159
Pottawattamie9182115
Dallas910872
Story883538
Cerro Gordo474372
Webster473377
Warren461539
Sioux460457
Clinton459168
Marshall432262
Buena Vista397230
Muscatine396578
Des Moines395543
Plymouth353670
Wapello351798
Jasper333359
Lee326932
Marion310853
Jones275250
Henry269131
Carroll258934
Bremer250448
Crawford235824
Washington224133
Boone223517
Benton213950
Mahaska198637
Jackson195332
Tama190959
Dickinson189229
Kossuth180944
Delaware176536
Clay173021
Wright167624
Fayette166324
Hamilton162530
Buchanan162324
Winneshiek161020
Harrison158762
Hardin157831
Cedar155819
Clayton153949
Butler152324
Page148115
Floyd141936
Cherokee140327
Mills138517
Lyon137933
Poweshiek135424
Hancock132424
Allamakee131530
Iowa128022
Madison124210
Calhoun12379
Grundy122828
Jefferson122425
Winnebago122329
Mitchell117137
Louisa116430
Cass115343
Chickasaw113812
Appanoose113040
Sac112815
Union111723
Emmet111332
Humboldt107819
Shelby106427
Guthrie104624
Franklin103618
Unassigned10210
Palo Alto92611
Montgomery89224
Keokuk86426
Howard85919
Monroe82620
Clarke8199
Pocahontas78711
Ida76430
Davis70421
Adair69720
Greene6977
Monona68418
Lucas66910
Osceola65011
Worth6224
Taylor6009
Fremont5276
Van Buren50515
Decatur4994
Ringgold45511
Audubon4258
Wayne42021
Adams3023
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