CNN Business Before the Bell

CNN's Alison Kosik has the day's top business headlines before the opening bell on Wall Street on Thursday, December 20.

Posted: Dec 21, 2018 4:38 AM
Updated: Dec 21, 2018 4:57 AM

When State Department employee Fabian Olaya logged onto his Navy Federal Credit Union account on Thursday morning he was shocked to find his entire account had been emptied.

"It was all gone," he told CNN in an interview. "Literally, your whole life savings, and it just vanishes. You're going to freak out."

Olaya wasn't alone.

Other members of the credit union reported their frustration via social media after the credit union posted on Facebook that deposits were being delayed, just five days before Christmas.

"IT'S NOT A DELAY!," Jessica Jenkins posted in a comment on Facebook. "Payday is Wednesday. The check was deposited on Wednesday. Then Wednesday night it disappeared and made the account hundreds of dollars overdrawn! Today is pretty much the last day to order online and have things get here before Christmas! So if this doesn't get fixed soon you have probably ruined Christmas for a lot of families!!! This is absolutely ridiculous!!!"

The credit union said service was restored by Thursday afternoon, but not before members experienced anxiety and long delays reaching customer service.

Olaya said he had tried contacting the credit union immediately and was given a wait time of 45 minutes but then the call abruptly got disconnected.

"You have no choice but to wait, and then five minutes later the line clicks," Olaya said, who has been a member for more than 20 years.

It's unclear how many of the 8.1 million members were affected by the episode.

"Some of our members began experiencing a delay in posting deposits," a spokesman for the Vienna, Va.-based credit union said in a statement. "At this time, all deposits are back to normal. Members with account specific questions can visit a branch, call our contact center or use online and mobile banking."

Minnesota Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 40163

Reported Deaths: 1528
CountyConfirmedDeaths
Hennepin12867789
Ramsey5066230
Dakota252494
Stearns244819
Anoka2328111
Nobles16766
Olmsted119617
Washington119040
Mower9722
Rice8628
Scott8034
Clay59838
Kandiyohi5841
Blue Earth5352
Wright5055
Carver4331
Todd4022
Sherburne3405
Lyon3312
Freeborn3020
Watonwan2420
Steele2401
Benton2283
St. Louis20316
Nicollet18712
Martin1715
Cottonwood1380
Goodhue1378
Winona13315
Le Sueur1171
Pine1110
Crow Wing10812
Chisago1031
Otter Tail1021
McLeod960
Dodge930
Carlton890
Polk863
Unassigned8438
Chippewa791
Isanti780
Waseca730
Itasca6812
Douglas670
Murray670
Pipestone664
Meeker621
Morrison611
Faribault600
Becker570
Jackson570
Sibley562
Pennington530
Beltrami410
Brown392
Renville372
Mille Lacs342
Wabasha340
Rock310
Yellow Medicine310
Fillmore300
Houston290
Swift251
Grant220
Norman210
Redwood210
Wilkin213
Cass192
Roseau190
Big Stone170
Koochiching171
Kanabec161
Wadena160
Aitkin150
Marshall120
Pope120
Lincoln110
Clearwater100
Mahnomen101
Hubbard80
Stevens80
Lake60
Traverse60
Lac qui Parle40
Red Lake40
Kittson20
Cook10
Lake of the Woods00

Iowa Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 33162

Reported Deaths: 740
CountyConfirmedDeaths
Polk6990182
Woodbury328243
Black Hawk239759
Buena Vista172711
Johnson13848
Linn134183
Dallas133031
Marshall106819
Scott92610
Dubuque83422
Story8254
Pottawattamie78012
Wapello71231
Muscatine68344
Crawford6793
Sioux4930
Tama47829
Wright3891
Louisa36313
Plymouth3365
Jasper33217
Warren3001
Dickinson2853
Webster2844
Washington2489
Cerro Gordo2231
Hamilton1931
Boone1601
Clay1431
Clarke1403
Allamakee1354
Clinton1211
Mahaska11817
Shelby1180
Poweshiek1088
Carroll1041
Pocahontas1041
Bremer1027
Franklin990
Des Moines952
Emmet920
Henry903
Hardin880
Cedar851
Cherokee811
Taylor810
Monona770
Marion750
Floyd742
Benton721
Guthrie724
Jones680
Sac650
Osceola640
Iowa621
Jefferson620
Buchanan611
Butler602
Humboldt591
Calhoun582
Hancock571
Harrison560
Delaware541
Fayette540
Lee542
Madison512
Monroe517
Jackson480
Lyon480
Clayton473
Mills460
Palo Alto460
Mitchell430
Winneshiek430
Davis421
Grundy420
Kossuth390
Howard370
Union370
Lucas324
Winnebago310
Chickasaw290
Greene290
Cass270
Ida230
Unassigned220
Appanoose213
Van Buren210
Worth210
Keokuk201
Page200
Adair160
Audubon161
Ringgold151
Decatur120
Montgomery112
Wayne100
Adams80
Fremont80
Rochester
Clear
76° wxIcon
Hi: 82° Lo: 63°
Feels Like: 76°
Mason City
Clear
78° wxIcon
Hi: 84° Lo: 65°
Feels Like: 80°
Albert Lea
Clear
75° wxIcon
Hi: 83° Lo: 64°
Feels Like: 75°
Austin
Clear
77° wxIcon
Hi: 82° Lo: 64°
Feels Like: 79°
Charles City
Clear
77° wxIcon
Hi: 84° Lo: 65°
Feels Like: 79°
Cooler air finally filtering in, rain chance returns Saturday
KIMT Radar
KIMT Eye in the sky

Latest Video

Image

Mental health resources available

Image

Dave 6:30 7/10 Wx

Image

Shooting investigation underway in Rochester

Image

Advice for safely starting school in the fall

Image

Racial Disparities Regarding Food Security

Image

George Floyd's Family Visits Rochester Mural

Image

Sean's 6pm Weather 7/9

Image

Differences between Covid-19 and other illness

Image

Virtual Thursdays Downtown

Image

Tutors needed in Rochester

Community Events