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Starbucks' Howard Schultz: 'Ashamed' by arrests at Philadelphia store

Starbucks founder Howard Schultz says he was "ashamed" and "embarrassed" by the arrests of two black men at one of th...

Posted: Apr 18, 2018 3:16 PM
Updated: Apr 18, 2018 3:16 PM

Starbucks founder Howard Schultz says he was "ashamed" and "embarrassed" by the arrests of two black men at one of the coffee chain's stores.

The men were arrested for trespassing last week at a Starbucks in Philadelphia. A white Starbucks employee called police on the men, who said they were waiting for a friend. A video of the arrest ignited a national uproar and led to protests and calls for boycotts.

In his first public comments since the arrests, Schultz, who stepped down as CEO last year but remains chairman of Starbucks' board of directors, told "CBS This Morning" that "the reason the call was made is because they were African-American."

"I think you have to say in looking at the tape that she demonstrated her own level of unconscious bias," Schultz said of the employee. "And in looking at the tape, you ask yourself whether or not that was racial profiling."

Related: Cafe shut down after protesters enter, chanting 'Starbucks coffee is anti-black!'

The former Starbucks chief said that bias was common and "many people in America are not prepared to talk about race."

Starbucks CEO Kevin Johnson has announced plans to close 8,000 company-owned US stores for an afternoon in May to train about 175,000 employees on racial bias. The company said it will develop the training with a group that includes former Attorney General Eric Holder and Sherrilyn Ifill, the president of the NAACP Legal Defense and Educational Fund.

Related: Starbucks' Howard Schultz: Childhood in the projects inspired his ambition

Schultz pledged that the training was "just the beginning of what we will do to transform the way we do business and educate our people."

"This is not going to be a one-day event," he said. "We're going to stay with this. It's going to be significant. It's going to endure."

Schultz also told CBS News that he had met with the white employee who called police. She no longer works at Starbucks, but the company hasn't talked about the terms of her departure.

Related: Starbucks CEO on arrests at Philadelphia store: 'They didn't deserve that'

"She recognizes that perhaps that call should not have been made," he said.

He hoped the two men and she would meet as a "opportunity for healing."

"I think there's a unique opportunity for her and the two gentlemen to sit down and potentially have some kind of reconciliation."

Minnesota Coronavirus Cases

Data is updated nightly.

Cases: 486434

Reported Deaths: 6575
CountyCasesDeaths
Hennepin1009131586
Ramsey43165803
Dakota36375392
Anoka33335388
Washington22121258
Stearns18752201
St. Louis14822263
Scott13308107
Wright12538116
Olmsted1181788
Sherburne874172
Carver775640
Clay692387
Rice670791
Blue Earth596635
Kandiyohi579674
Crow Wing521282
Chisago499545
Otter Tail483270
Benton447790
Winona418549
Mower405731
Douglas393368
Nobles387247
Goodhue386269
Polk343763
McLeod340049
Beltrami338651
Morrison324747
Itasca313646
Lyon313644
Becker312542
Isanti306756
Steele301511
Carlton300149
Freeborn282623
Pine282016
Nicollet259241
Todd248330
Brown245537
Le Sueur235720
Mille Lacs227947
Cass220424
Waseca209317
Meeker207434
Martin189928
Wabasha18673
Roseau180317
Hubbard160740
Houston157414
Dodge15294
Renville150340
Redwood147027
Fillmore13768
Chippewa136735
Pennington136316
Cottonwood135020
Wadena131020
Faribault123417
Aitkin119033
Watonwan11758
Sibley117310
Rock115914
Kanabec107519
Pipestone101624
Yellow Medicine97617
Murray9488
Jackson93610
Swift87918
Pope8075
Marshall78015
Lake74218
Stevens7418
Clearwater71914
Lac qui Parle68516
Wilkin67411
Koochiching61911
Big Stone5163
Lincoln5092
Grant4918
Norman4788
Unassigned44568
Mahnomen4417
Kittson40921
Red Lake3625
Traverse3075
Lake of the Woods2191
Cook1180

Iowa Coronavirus Cases

Data is updated nightly.

Cases: 335218

Reported Deaths: 5443
CountyCasesDeaths
Polk51785551
Linn19463313
Scott17080210
Black Hawk14924292
Woodbury13778212
Johnson1312174
Dubuque12416194
Dallas1019092
Pottawattamie9828143
Story959345
Warren511674
Clinton500784
Cerro Gordo498882
Webster494487
Sioux479169
Marshall463072
Des Moines427161
Muscatine424191
Buena Vista412237
Wapello4025108
Jasper386266
Plymouth367478
Lee354252
Marion339869
Jones284654
Henry279637
Bremer268754
Carroll266349
Crawford252235
Boone242830
Benton240354
Washington239047
Mahaska215246
Jackson209738
Dickinson202440
Tama202365
Kossuth198055
Delaware185540
Clay183825
Winneshiek182827
Fayette178635
Page177819
Buchanan176929
Wright173831
Hamilton173742
Cedar171523
Hardin169439
Harrison167169
Clayton159854
Butler158831
Mills147920
Floyd147741
Poweshiek147730
Lyon145541
Cherokee145336
Allamakee142347
Madison141918
Iowa139423
Hancock137630
Grundy132030
Winnebago130231
Calhoun129311
Cass128751
Jefferson128334
Appanoose123147
Louisa122341
Mitchell120440
Chickasaw119615
Union118731
Sac118318
Shelby116433
Emmet115040
Humboldt113525
Franklin109019
Guthrie108928
Palo Alto100921
Howard99021
Montgomery96736
Clarke94720
Keokuk92029
Monroe89428
Adair81028
Ida81032
Pocahontas80919
Davis76323
Monona76327
Greene72910
Lucas71421
Osceola68215
Worth6667
Taylor64112
Decatur5699
Fremont5599
Van Buren53718
Ringgold50520
Audubon4739
Wayne45821
Adams3184
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