Starbucks CEO calls arrest of two black men at Philadelphia store 'reprehensible'

Starbucks CEO Kevin Johnson responded to public outcry over the ...

Posted: Apr 16, 2018 10:53 AM
Updated: Apr 16, 2018 10:53 AM

Starbucks CEO Kevin Johnson responded to public outcry over the arrest of two black men on Saturday from a Philadelphia branch of the coffee shop, calling the incident "reprehensible."

The arrest, which was captured on video that has since gone viral, sparked accusations of discrimination and racial profiling.

In his statement, Johnson outlined steps the company would take to ensure a greater "sense of community."

Below is Johnson's full statement:

Dear Starbucks Partners and Customers:

By now, you may be aware of a disheartening situation in one of our Philadelphia-area stores this past Thursday, that led to a reprehensible outcome.

I'm writing this evening to convey three things:

First, to once again express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right. Second, to let you know of our plans to investigate the pertinent facts and make any necessary changes to our practices that would help prevent such an occurrence from ever happening again. And third, to reassure you that Starbucks stands firmly against discrimination or racial profiling.

In the coming days, I will be joining our regional vice president, Camille Hymes - who is on the ground in Philadelphia - to speak with partners, customers and community leaders as well as law enforcement. Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology.

We have immediately begun a thorough investigation of our practices. In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices. The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks Mission and Values. Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome - the basis for the call to the Philadelphia Police Department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did.

We also will further train our partners to better know when police assistance is warranted. Additionally, we will host a company-wide meeting next week to share our learnings, discuss some immediate next steps and underscore our long-standing commitment to treating one another with respect and dignity. I know our store managers and partners work hard to exceed our customers' expectations every day - which makes this very poor reflection on our company all the more painful.

Finally, to our partners who proudly wear the green apron and to customers who come to us for a sense of community every day: You can and should expect more from us. We will learn from this and be better.

Respectfully,

Kevin Johnson

CEO

Minnesota Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 98447

Reported Deaths: 2072
CountyConfirmedDeaths
Hennepin27557932
Ramsey11167323
Dakota7692126
Anoka6281137
Stearns409424
Washington391855
Scott264833
Olmsted253528
Nobles197916
Blue Earth17366
St. Louis172542
Wright17017
Carver14467
Clay142441
Rice13478
Mower13446
Sherburne117714
Kandiyohi10563
Winona92018
Lyon7334
Waseca7228
Benton5633
Steele5552
Crow Wing55418
Nicollet54717
Freeborn5464
Watonwan5354
Chisago5171
Todd5072
McLeod5022
Le Sueur4764
Otter Tail4694
Beltrami4605
Martin44611
Goodhue3899
Pine3550
Douglas3522
Itasca35215
Polk3274
Isanti3191
Becker2842
Carlton2791
Morrison2702
Dodge2610
Pipestone23810
Chippewa2321
Cottonwood2290
Meeker2132
Wabasha2060
Sibley2023
Yellow Medicine1982
Brown1962
Cass1864
Rock1810
Redwood1783
Murray1742
Mille Lacs1693
Renville1618
Jackson1531
Unassigned15352
Faribault1470
Swift1441
Fillmore1330
Houston1300
Kanabec1288
Roseau1260
Koochiching1233
Hubbard1221
Pennington1201
Lincoln1180
Stevens1071
Pope1000
Aitkin841
Big Stone830
Wadena730
Wilkin713
Lac qui Parle681
Grant634
Lake600
Norman560
Marshall531
Mahnomen491
Red Lake451
Traverse340
Clearwater310
Lake of the Woods241
Kittson120
Cook70

Iowa Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 87828

Reported Deaths: 1332
CountyConfirmedDeaths
Polk16113264
Woodbury559768
Johnson517927
Black Hawk454192
Linn4163114
Story348517
Dubuque340242
Scott309528
Dallas282938
Pottawattamie220139
Buena Vista200312
Marshall179434
Sioux17073
Wapello134157
Webster131714
Plymouth118221
Clinton113921
Muscatine112855
Crawford11086
Cerro Gordo106421
Warren9696
Jasper87034
Des Moines8068
Henry7734
Marion7728
Tama75332
Carroll6955
Lee6527
Wright5971
Dickinson5426
Boone5268
Bremer5067
Washington48511
Delaware4413
Louisa43415
Mahaska42720
Lyon3754
Jackson3583
Floyd3573
Franklin35218
Clay3434
Winneshiek3408
Benton3381
Hamilton3343
Winnebago32313
Hardin3111
Poweshiek3118
Buchanan2921
Jones2893
Kossuth2860
Butler2792
Emmet27510
Chickasaw2701
Shelby2701
Clarke2693
Clayton2683
Sac2670
Allamakee2656
Guthrie2649
Harrison2593
Cherokee2572
Cedar2531
Fayette2382
Madison2342
Grundy2294
Iowa2221
Palo Alto2080
Hancock1992
Mitchell1970
Humboldt1943
Howard1927
Mills1911
Page1910
Calhoun1883
Osceola1770
Cass1762
Pocahontas1662
Monona1621
Monroe16211
Lucas1566
Appanoose1443
Union1423
Jefferson1401
Taylor1341
Davis1284
Ida1281
Fremont1220
Keokuk1191
Van Buren1181
Worth1090
Greene1050
Montgomery995
Audubon891
Wayne882
Adair731
Decatur670
Ringgold532
Adams330
Unassigned140
Rochester
Broken Clouds
51° wxIcon
Hi: 61° Lo: 42°
Feels Like: 51°
Mason City
Few Clouds
54° wxIcon
Hi: 63° Lo: 43°
Feels Like: 54°
Albert Lea
Scattered Clouds
55° wxIcon
Hi: 61° Lo: 43°
Feels Like: 55°
Austin
Scattered Clouds
55° wxIcon
Hi: 61° Lo: 43°
Feels Like: 55°
Charles City
Overcast
55° wxIcon
Hi: 62° Lo: 43°
Feels Like: 55°
Winds pick up for Wednesday
KIMT Radar
KIMT Eye in the sky

Community Events