A new alternative to 911 calls comes to Minnesota

Minnesota now allows people to text 911 in emergencies.

Posted: Dec. 6, 2017 12:05 AM

ROCHESTER, Minn. - People can now text 911 with their address and the type of emergency, when in need. 

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The alternative comes after realizing people may be in dangerous situations where calling could compromies their safety. 

It also helps those who have hearing loss, which includes about 20% of Minnesotans. 

When it comes to texting for help, dispatchers say to use simple words and avoid using photos, emoji's and slang. 

While texting is an inclusive new option, the state still prefers calls because of location accuracy and clues from audio of phone calls. Texts also have the possibility of bouncing back if someone is "roaming" and do not have language translation services. 

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