BREAKING NEWS: Breaking: Iowa official says suspect in custody in Mollie Tibbetts' death being held on federal immigration detainer Full Story
STREAMING NOW: Watch Now

L.L.Bean drops its unlimited, no-questions return policy

If you still haven't gotten around to returning your blown-out L.L.Bean flannels from the 90s, then you're too late....

Posted: Feb. 9, 2018 7:07 PM
Updated: Feb. 9, 2018 7:07 PM

If you still haven't gotten around to returning your blown-out L.L.Bean flannels from the 90s, then you're too late.

L.L.Bean, the venerable Maine retailer of rustic boots and clothes, is ending its long-running, no questions asked return policy.

The policy, which has been in place for at least a century, was ruined by a few bad players, according to an open letter to customers.

"Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent," says the letter from executive chairman Shawn Gorman.

"Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years," he said. "Other seek refunds for products that have been purchased through third parties, such as yard sales."

L.L.Bean, which is based in Freeport, still has a return policy. But starting on Friday, the company will only take back products if they are returned within one year of the purchase date, with proof of purchase. If the product is actually defective and the customer tries to return it after a year, the company said it will work out a "fair solution."

Related: Your holiday returns could end up in a landfill

Gorman said the change in return policy "will only affect a small percentage of returns."

The rather liberal return policy had been in place since the days of Leon Leonwood Bean, who founded the company back in 1912 as a mail order retailer and maker of hunting boots with unusual chainlink style soles.

The original intent was that Bean didn't want customers to be dissatisfied with his products.

Article Comments

Mason City
Scattered Clouds
70° wxIcon
Hi: 71° Lo: 50°
Feels Like: 70°
Albert Lea
Scattered Clouds
70° wxIcon
Hi: 69° Lo: 50°
Feels Like: 70°
Austin
Scattered Clouds
66° wxIcon
Hi: 69° Lo: 48°
Feels Like: 66°
Charles City
Broken Clouds
68° wxIcon
Hi: 69° Lo: 50°
Feels Like: 68°
Rochester
Overcast
68° wxIcon
Hi: 68° Lo: 50°
Feels Like: 68°
Clouds will clear overnight as we remain cooler across the area.
KIMT Radar
KIMT Eye in the sky

Latest Video

Image

CO Murder LATEST

Image

Mollie Tibbetts latest

Image

Truckers Celebrate Birthday For Special Needs Teen

Image

New playground opening for Austin students

Image

Legacy ride heading through Austin & Albert Lea today

Image

KIMT StormTeam 3 Weather Forecast 8-21-18

Image

Lake Mills volleyball players have their sights set high

Image

Independent film set in Mason City

Image

Taking the public bus to school

Image

Chateau Theater Setback

Community Events